Privacy Policy

1. Introduction

Rehabbed.org ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Rehabbed.org (the "Site"). Given the sensitive nature of addiction treatment and recovery, we take extra care to handle all data responsibly and transparently.

Please read this policy carefully. By using the Site, you consent to the practices described herein. If you disagree with these practices, please do not use the Site.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

• Contact form submissions: Name, email address, phone number, and message content when you reach out through our contact page
• Helpline referrals: If you click to call the SAMHSA helpline or a facility's phone number, we may log that a referral was made (but not the content of your call)
• Search queries: Treatment types, locations, and other search criteria you enter on the Site

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

• Device information: Browser type, operating system, screen resolution, and device type
• Usage data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Network information: IP address, approximate geographic location (city/state level), and referring URL
• Cookies and similar technologies: See Section 5 below

2.3 Information We Do Not Collect

We want to be clear about what we do not collect:

• Medical records, health history, or treatment details
• Insurance policy numbers or coverage details
• Social Security numbers or government-issued IDs
• Financial or payment information from treatment seekers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Site and our directory services
• Respond to your inquiries and contact form submissions
• Analyze usage patterns to improve user experience and content relevance
• Ensure the security and integrity of the Site
• Comply with legal obligations
• Display relevant facility listings based on your location and search criteria
• Generate aggregate, de-identified analytics about Site usage

We do not sell your personal information. We do not share identifiable personal data with treatment facilities without your explicit action (e.g., you calling a facility's phone number or submitting a contact form directly to them).

4. Sharing of Information

We may share your information in the following limited circumstances:

• Service providers: With trusted third-party vendors who assist us in operating the Site (hosting, analytics, email delivery), subject to confidentiality obligations
• Legal requirements: When required by law, subpoena, or legal process, or to protect the rights, safety, or property of Rehabbed.org or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, to the extent permitted by law
• Aggregate data: We may share de-identified, aggregate statistics (e.g., "40% of users searched for facilities in California") with partners or publicly

5. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required for the Site to function (session management, security)
• Analytics cookies: Help us understand how visitors use the Site so we can improve it
• Preference cookies: Remember your settings (e.g., search filters, location preferences)

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of the Site.

6. Advertising & Sponsored Listings

Our directory contains facility listings that are designated as "Ad" or "Premium" listings. These are paid advertising placements by treatment facilities that have entered into a commercial relationship with Rehabbed.org. Sponsored listings may receive enhanced visibility, priority placement in search results, and additional features such as featured badges, expanded profiles, and highlighted positioning on directory and city pages.

In connection with the display of advertising and sponsored listings, we may collect and use the following data:

• Impression data: We may track how often sponsored listings are viewed and clicked by visitors for reporting and analytics purposes
• Interaction data: Actions taken on sponsored listings (e.g., clicking a phone number, visiting a facility's website, or requesting more information) may be recorded
• Geographic relevance: Your approximate location may be used to display geographically relevant sponsored listings

Sponsored listings are always clearly labeled and visually distinguished from organic listings so that users can easily identify paid content. The presence of a sponsored listing does not constitute an endorsement or recommendation by Rehabbed.org. We encourage users to independently verify all facility information regardless of listing type.

We do not share your personal browsing behavior or search history with advertising partners. Any reporting provided to sponsors is delivered in aggregate, de-identified form only.

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Given the sensitive nature of addiction and recovery, we apply additional safeguards to any information that could identify someone as seeking treatment resources.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for a reasonable period to ensure we can address your inquiry. Analytics data is retained in aggregate form.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Opt out of non-essential cookies and analytics tracking
• Do Not Track: We honor Do Not Track browser signals where technically feasible

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Third-Party Links

The Site contains links to third-party websites, including treatment facility websites, government resources (such as SAMHSA), and insurance provider portals. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party site you visit, especially when providing personal or health-related information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

To submit a CCPA request, contact us at [email protected].

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to periodically review this policy for the latest information on our privacy practices.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Contact page: /contact